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Front Desk Representative

2 meses atrás

São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Accor Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Check-In/Check-Out: Process guest arrivals and departures, ensuring a smooth and efficient experience.
  • Front Desk Operations: Manage front desk operations, including handling guest inquiries, resolving issues, and maintaining a high level of customer satisfaction.
  • Communication: Develop and maintain effective communication with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner.
  • Team Collaboration: Work collaboratively with other departments to ensure excellent guest service and a positive hotel experience.
Requirements
  • Experience: At least 1 year of progressive experience in a Guest Services role.
  • Education: Associate's or Bachelor's degree in business, management, or hospitality or related field or equivalent of 3 years relevant work experience.
  • Skills: Proficient in Microsoft Word, Excel, PowerPoint, and Outlook. Experience in Opera is preferred.
Working Conditions

Able to stand and work at a computer keyboard for extended periods of time. Able to stoop, kneel, bend at the waist, and reach on a daily basis. Able to lift and move up to 20 pounds occasionally. Regular and on-time attendance is critical. Hours occasionally exceed 40 hours per week. Ability to stand during shifts.