
Senior Cloud Support Specialist
Há 2 dias
As a seasoned professional in cloud infrastructure support, you will play a pivotal role in ensuring seamless operations of our Oracle Cloud environment.
Job DescriptionKey responsibilities include delivering exceptional service quality, adhering to regulatory compliance standards such as SOX, and implementing best practices in ITIL. The successful candidate will be responsible for resolving incidents and calls within specified service level agreements (SLAs), collaborating with internal teams and vendors.
- Provide technical assistance for financial modules (General Ledger, Fixed Assets, and Cash Management) in Oracle ERP Cloud.
- Support daily operations by troubleshooting and resolving system issues in a timely manner.
- Contribute to continuous improvement initiatives in process efficiency and communication protocols.
The ideal candidate will possess:
- A minimum of 10 years of hands-on experience with Oracle ERP Cloud, specifically in General Ledger, Fixed Assets, and Cash Management.
- Familiarity with Oracle Fusion Cloud and its various components.
- Participation in at least three completed Oracle Cloud implementation projects.
- Excellent written and verbal communication skills in English and Portuguese.
- Strong analytical and problem-solving skills.
- Ability to lead cross-functional teams and collaborate effectively with stakeholders.
- Proven track record of delivering high-quality results in a fast-paced environment.
This is an exciting opportunity to work with a dynamic team and contribute to the growth and success of our organization.
Required Skills:
- Oracle ERP Cloud
- Oracle Fusion Cloud
- ITIL
- SOX Compliance
- Cloud Infrastructure Support
Preferred Qualifications:
- Bachelor's degree in Accounting, Finance, or related field.
- Professional certifications in cloud computing and/or ITIL.
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