Technical Field Service Representative for Life Science Instruments

3 semanas atrás


São Paulo, São Paulo, Brasil Horizon Discovery Tempo inteiro

Rvvity is a leading provider of end-to-end solutions for the life sciences industry. Our team of experts helps scientists, researchers, and clinicians tackle the world's most pressing health challenges.

About Rvvity

We combine the enthusiasm of an innovator with the experience of a seasoned leader to deliver exceptional results. Our diverse team of 11,000+ colleagues from around the globe drives our success and enables us to push boundaries in pursuit of better human health.

Job Summary

This role is responsible for providing technical and engineering support services for life science instruments. The ideal candidate will have excellent problem-solving skills, be able to work independently, and demonstrate a sense of urgency and adaptability in a production environment.

Responsibilities
  • Provide technical and engineering support services for life science instruments
  • Conduct preventive maintenance repairs and promote satisfaction with Rvvity equipment
  • Focus on servicing instruments in the Human Reproduction, Diagnostic, Life Science, and Molecular Biology Lines (AUTOMATED PIPETTORS)
  • Handle liquid transfer equipment, Liquid Handling Repairs, Pipetting Automation, and DNA extractors
  • Provide service to blood centers and hospitals with a 20-hour SLA
  • Be available for on-call shifts at least once a month on Saturdays, Sundays, and holidays
Requirements
  • Excellent problem-solving skills and ability to work independently
  • Demonstrate a sense of urgency and adaptability in a production environment
  • Manage conflicts and mediate for the end customer to ensure excellent customer service

Salary: $80,000 - $110,000 per year, depending on location and experience.



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