Technical Support Professional with Biomedical Expertise

Há 6 dias


São Paulo, São Paulo, Brasil Cepheid Tempo inteiro

Job Summary

We are seeking a highly skilled Technical Support Analyst to join our team at Cepheid. As a key member of our support team, you will play a crucial role in ensuring the smooth operation of our products and providing exceptional customer service.

About the Role

This is a dynamic position that requires strong technical skills, excellent communication abilities, and a passion for delivering top-notch support to our customers. The successful candidate will be responsible for resolving technical issues, collaborating with cross-functional teams, and continuously improving our support processes.

Key Responsibilities:

  • Provide timely and effective technical support to customers via phone, email, or other channels;
  • Collaborate with Field Service, Sales, Marketing, and Quality Assurance teams to drive continuous improvement efforts;
  • Maintain product knowledge and stay up-to-date with new technologies and advancements in the field;
  • Analyze and resolve complex technical issues, escalating as needed;
  • Develop and maintain training materials and documentation to ensure seamless handoffs;
  • Prioritize tasks effectively, managing multiple requests simultaneously in a fast-paced environment.

Requirements:

  • Bachelor's degree in Biomedicine, Biology, Biotechnology, Pharmacy, Engineering (Biochemical/Mechanical/Electrical), or related courses;
  • 1-2 years of experience in a customer service, technical support, service, or product support role;
  • Fluency in English and Portuguese (written and spoken) required; Spanish is a plus;
  • Experience working for or partnering with US-based Life Sciences/Diagnostic/Medical Device Companies is a plus.

Preferred Skills:

  • Strong customer-oriented mindset, understanding customer expectations and empathizing with their needs;
  • Excellent written and verbal communication skills to interact with customers and team members effectively;
  • Curious and self-motivated with the ability to learn complex technology platforms quickly;
  • Ability to work independently in a structured manner, prioritizing critical tasks, and thrive in a dynamic and fast-paced environment.

What We Offer:

  • A competitive salary range of $65,000 - $85,000 per annum, depending on experience;
  • A comprehensive benefits package, including medical, dental, and vision insurance;
  • A generous retirement plan, including 401(k) matching;
  • Opportunities for professional growth and development, including training and education assistance;
  • A dynamic and supportive work environment, fostering collaboration and innovation.


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