Operations Executive

Há 4 dias


Curitiba, Paraná, Brasil beBeeOperational Tempo inteiro R$1.000.000 - R$1.500.000
Key Responsibilities:
  • Execute processes and drive team performance on key metrics by ensuring process execution according to client contract
  • Drive focus on quality and adherence to contract compliance through briefings and debriefs
  • Prepare and share performance data with clients for informed decision making
  • Conduct root cause analysis (RCA) to improve quality parameters and enhance team performance
  • Collaborate with internal stakeholders to manage and resolve issues efficiently
  • Organize team engagement activities to foster a positive work environment
  • Identify opportunities for automation and provide support to the automation team to streamline processes

Effective Team Management:
  • Resourcing: Hire adequate resources for the team
  • Talent Management: Ensure adequate onboarding and training for team members
  • Performance Management: Set goals, conduct timely reviews, and provide constructive feedback to drive employee growth
  • Employee Satisfaction and Engagement: Lead and drive engagement initiatives, track satisfaction scores, and identify initiatives to build engagement

 

Job Description Overview:

The Operations Team Leader is responsible for overseeing the operational aspects of the team, driving performance, and ensuring quality standards are met.

Key Skills and Qualifications:
  • Strong leadership and communication skills
  • Ability to analyze data and make informed decisions
  • Excellent problem-solving and conflict resolution skills
  • Strong interpersonal and collaboration skills
  • Ability to motivate and engage team members

 

Benefits:

This role offers a competitive salary and benefits package, including comprehensive health insurance, retirement plan, and paid time off.

Why Join Our Team:

As an Operations Team Leader, you will have the opportunity to make a meaningful impact on the team's success and contribute to the company's growth and development.



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