Ecommerce Technical Support Specialist
1 semana atrás
We are seeking a skilled Shopify Support Developer to join our team in a dynamic environment.
As a key member of our technical support team, you will be responsible for providing first-level Shopify technical support, troubleshooting critical issues, and escalating as needed.
Key Responsibilities:
- Provide technical support, troubleshoot critical issues, and escalate as needed;
- Conduct incident analysis, postmortems, and document resolutions for continuous improvement;
- Engage with Product Management and business partners on system capability, design, and solutions;
- Work with Development to ensure technical requirements, best practices, performance, and security;
- Support Project Management with effort estimates, planning, and removing technical roadblocks;
- Develop key system components, identify reusable modules, and optimize delivery time;
- Research platform capabilities and opportunities for the eCommerce roadmap;
- Perform code analysis, develop patches, and implement new platform features;
- Participate in code reviews, unit testing, and technical validation of updates.
- 2+ years of Shopify development experience, with knowledge of Shopify Plus;
- Proficiency in core JavaScript (or a popular variant) and front-end frameworks;
- Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;
- Willingness to work 12-hour shifts, including weekends and holidays, in a 24/7 support environment;
- Experience troubleshooting site issues using various tools (commercial/open-source);
- Strong problem-solving, analytical skills, and attention to detail;
- Experience with page performance optimization and secure development practices;
- Knowledge of front-end caching, CDNs, and request-response flow;
- Familiarity with ticketing systems like Jira;
- Strong verbal and written communication skills;
- Ability to work independently and collaboratively in a team;
- Patient, empathetic, and a customer-first mindset;
- Continuous learning mindset and adaptability to new technologies and procedures;
- Upper-Intermediate English level.
- Previous experience in customer service or technical support is a plus;
- Salesforce Cloud experience.
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