Technical Support Specialist

Há 11 horas

Manaus, Amazonas, Brasil beBeeSupport Tempo inteiro US$98.680 - US$113.350

Job Title: Technical Support Specialist

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We are seeking a skilled and detail-oriented Technical Support Specialist to join our team. The ideal candidate will have experience supporting enterprise applications in manufacturing, quality, EHS, or IoT environments.

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Key Responsibilities:

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  • Provide Level 2/3 support for applications such as LIMS - LABWARE, EHS-INTELEX, DIMEP, MATICS, ST-One, and THINGWORX.
  • Troubleshoot incidents, service requests, and change requests, ensuring timely resolution and minimal business disruption.
  • Monitor application health, performance, and integrations.
  • Support end users across multiple countries and languages, ensuring high-quality service and clear communication.
  • Maintain documentation, audit trails, and compliance with regulatory and security standards.
  • Participate in system upgrades, testing, and deployment activities.
  • Support integration and data flow between applications and enterprise systems (e.g., SAP, Azure, Snowflake).
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Required Skills & Experience:

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  • Experience working with enterprise applications in manufacturing, quality, EHS, or IoT environments.
  • Knowledge of Spanish and Portuguese language required.
  • Familiarity with LIMS, SAP, EHS/ESG platforms, IoT data collection, and access control systems.
  • Strong troubleshooting and analytical skills.
  • Experience with SQL, Windows, Azure, and integration platforms.
  • Ability to work with global teams and support users in multiple regions.
  • Excellent communication and documentation skills.
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Preferred Qualifications:

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  • Experience with cloud-based solutions and real-time production monitoring.
  • Knowledge of compliance and regulatory requirements in manufacturing.
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