
Senior Technical Support Specialist
Há 3 dias
As a technical professional, this role involves resolving complex customer issues and collaborating with engineering and product teams to diagnose root causes.
About the Role- This position serves as an escalation point for Tier 2 on technical customer support issues
- Troubleshoot software bugs, data anomalies, API issues, performance concerns, and environment-specific problems
- Collaborate with Engineering and Product teams to identify and document findings and implement resolutions
- Collect logs, analyze error messages, and recommend workarounds when necessary
This individual will maintain deep knowledge of the platform, integrations, APIs, and system behavior. They will contribute to internal documentation and knowledge sharing to improve team-wide troubleshooting capabilities.
Responsibilities- Serve as a key resource for resolving complex technical issues
- Analyze and troubleshoot software bugs, data anomalies, and other technical issues
- Collaborate with cross-functional teams to identify and implement solutions
- Document findings and recommendations to enhance team knowledge and efficiency
This role is critical in driving customer satisfaction, product quality, and long-term scalability of support operations.
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