Chief Client Experience Officer

Há 2 dias

Manaus, Amazonas, Brasil beBeeSuccess Tempo inteiro R$73.601 - R$127.501
Customer Success Professional

As a key member of the VTEX team, you will be responsible for ensuring clients successfully adopt and leverage the Weni Platform.

Key Responsibilities:
  • Drive Product Adoption: Guide clients through configuration, workflows, and integrations to ensure they fully utilize the Weni Platform.
  • Technical Enablement: Provide technical support and guidance on platform features, best practices, and optimizations to improve client operations.
  • Client Engagement & Expansion: Build strong relationships with clients, including C-Level executives, to identify growth opportunities, negotiate renewals, and promote upsells.
  • Strategic Meetings: Lead sessions with clients to align their goals with VTEX's capabilities, addressing technical and operational challenges.
  • Monitor Customer Health: Track engagement, anticipate risks, and proactively implement solutions to maximize value and reduce churn.
  • Collaboration with Internal Teams: Work closely with Solution Engineering, Product, and Support teams to resolve issues and ensure a smooth client experience.
Requirements:
  • You are technically proficient, able to understand platform features, integrations, and workflows, and translate that knowledge into actionable guidance for clients.
  • You adapt and learn quickly, thriving in dynamic environments.
  • You approach problems with a technical and analytical mindset, simplifying complex challenges for clients.
  • You have knowledge and/or experience in Retail, Marketplace, Digital Commerce, or Omnichannel, understanding how these areas impact adoption and customer experience.
  • You have experience in Customer Success, Technical Account Management, or Solution Engineering.
  • You are fluent in English and comfortable communicating with global clients; Spanish is a plus.
  • You are proactive, organized, and driven to help clients succeed with Veni's solutions.

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