Sales Support Associate
1 semana atrás
We are seeking a highly motivated and driven individual to join our team as a Customer Service Coordinator. In this role, you will be responsible for coordinating and processing quote enquiries for spare parts and services.
Key Responsibilities:- Coordinate and process quote enquiries for spare parts and services.
- Receive and process customer orders for spare parts, service for maintenance and breakdowns.
- Coordinate parts shipment with customers and local stock.
- Handle work orders for service engineer site visits including invoicing when services are completed.
- Service agreement management & local customer stock reviews.
- Receivables review & follow up.
- Service invoicing process.
- Coordinate importation of products and spare parts.
- Produce reports measuring key service performance metrics such as response time, resolution time, and FSE utilization, cost monitoring and analysis for site visits.
- Assist with Field Service Engineer travel arrangements & client visit coordination with the supervisor.
- Control H&S documents of the service team.
- University degree in business management or relevant field preferred or Advanced diploma in a relevant field with equivalent experience below.
- Minimum 3 years' experience in customer-facing service or operations role.
- Advanced PC skill (MS-Word, Excel, PowerPoint, Outlook).
- Demonstrated ERP or CRM usage experience.
- Preferred CRM system knowledge.
- Excellent communicational and interpersonal skills both in Portuguese and English. Advanced Spanish language a plus.
- Experience in identifying technical components is advantageous.
A dynamic and supportive work environment, opportunities for growth and development, and a competitive salary package.
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