Team Leader

1 dia atrás

São Caetano do Sul, São Paulo, Brasil beBeeLeadership Tempo inteiro R$75.000 - R$99.000
Job Summary

We are seeking a highly skilled Shared Service Center Supervisor to lead and manage a high-performing HR Shared Services team. The successful candidate will be responsible for building and maintaining a structured and efficient team, identifying areas for improvement, and implementing process enhancements.

Key Responsibilities:
  • People Management: Oversee daily operations, conduct performance appraisals, provide coaching, and implement development plans and disciplinary actions.
  • Continuous Improvement: Identify and recommend process improvements to increase operational efficiency, quality, speed, and safety.
  • Project Management: Organize teams for performance improvement initiatives and ensure adherence to project plans.
  • Relationship Management: Collaborate with other HR teams, GBS, and external partners to drive continuous process improvements and align service excellence projects.
  • Operational Efficiency: Monitor team performance, ensure compliance with SLAs and global policies, and conduct periodic quality checks.
  • Complaint Management: Resolve issues efficiently and escalate complex matters as needed.
Requirements:
  • Bachelor's degree in Business, Human Resources, or related experience (in People Services, Shared Services, or Customer Services)
  • Advanced/Fluent English language skills
  • Familiarity with the regulatory environment and/or experience in the Shared Services business for Brazil is a plus
Preferred Qualifications:
  • Experience in People Services or Human Resources for Brazil environment
  • Spanish language skills
  • Strong flexibility and organizational agility
  • Strategic thinking, consulting, and analytical skills
  • Interpersonal Savvy/Communication and work collaboratively
  • Broad understanding of Operational systems and technology
  • Accountability; Build effective Network within other cross-functional leaders and areas

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