
iGaming Turkish Speaking Senior Support Manager
Há 2 dias
We are seeking a seasoned Turkish speaking Customer Service Team Lead to spearhead and cultivate a dynamic team for an iGaming organization.
Key Responsibilities:
- Develop and implement strategic vision, communication channels, and best practices for the casino support department within the iGaming industry.
- Recruit, train, and manage the support team: collaborate with HR to hire qualified personnel, oversee adaptation, training, and motivation.
- Optimize work processes: create guidelines, scripts, and service quality standards, as well as select and implement software for effective team operations.
- Enhance performance and improve processes: evaluate team efficiency using key metrics (SLA, CSAT, NPS) and implement measures to boost productivity.
- Collaborate with other departments: interact with product managers, marketing teams, and management to achieve company goals and provide player feedback.
- Ensure high-quality customer service: monitor player inquiries, handle complaints, and develop solutions to enhance user satisfaction.
- Manage risk and fraud detection: collaborate with relevant departments to minimize fraud risks and secure user experience.
- At least 3 years of experience in a similar role within the online casino or betting industry.
- Proficiency in both English and Turkish is essential.
- Experience in building and managing a team: creating a support department, recruiting staff, developing training programs, and implementing key metrics.
- In-depth understanding of the iGaming industry: knowledge of online casino mechanics, player specifics, and key performance metrics.
- Analytical thinking and data analysis skills: ability to work with CRM systems, analyze inquiry statistics, and assess team effectiveness.
- Knowledge of customer support software: Chatwoot, Freshdesk, LiveChat, or similar platforms.
- Leadership and high communication skills: ability to effectively motivate a team, make strategic decisions, and work in a dynamic environment.
-
Rondônia, Brasil Ruby Labs Tempo inteiro**About the role**: We are seeking an experienced **Turkish speaking Customer Service Team Lead** to take charge and build a dynamic team for an iGaming Operator. You will create, manage and elevate our customer support operations. In this role, you’ll hire and lead a team focused on delivering outstanding service and ensuring an effortless experience for...
-
Igaming Turkish Speaking Customer Service Team Lead
4 semanas atrás
Rondônia, Brasil Ruby Labs Tempo inteiro**About the role**:We are seeking an experienced **Turkish speaking Customer Service Team Lead** to take charge and build a dynamic team for an iGaming Operator.You will create, manage and elevate our customer support operations. In this role, you'll hire and lead a team focused on delivering outstanding service and ensuring an effortless experience for our...
-
Backend Developer
Há 4 dias
Rondônia, Brasil OnHires Tempo inteiro**Position: Backend Developer (Games)**: **Location**: Remote, Full-time B2B (GMT +1 — GMT +3) **Mandatory experience in iGaming** **About the Company**: Our client is a well-established **iGaming game provider** with over **10 years of experience** in creating engaging and innovative games for the iGaming industry. They are currently seeking an...
-
Affiliate Manager
2 semanas atrás
Rondônia, Brasil Khan Tech Tempo inteiro**About Us**: Khan Tech is an IT startup dedicated to redefining the iGaming experience with cutting-edge technology and creative solutions. We are a team of Engineers, Designers, and gaming enthusiasts working remotely within Europe and Asia or in-house in our UAE/Dubai premises. **About the product**: We are seeking a results-driven and creative Affiliate...
-
Junior Account/project Manager
2 semanas atrás
Rondônia, Brasil Patrianna Tempo inteiro**Junior Account/Project Manager**: The main focus of the Junior Account/Project Manager role is to support the Senior Account/Project Manager in handling daily operational tasks, managing partner relationships, and ensuring smooth project management. This role is crucial in maintaining effective communication, addressing partner inquiries, and collaborating...
-
Senior Sales Manager
2 semanas atrás
Rondônia, Brasil CCR (Carrier Commercial Refrigeration) Tempo inteiroOverview: We are seeking for a** Senior Sales Manager** that will lead the local sales teams, oversees outside sales activities and ensures short to medium term objectives and goals for teams are met. Description - Execution of global sales strategy in local market - Management of sales organisation activity for new and existing customers, - Preparation of...
-
Senior Affiliate
Há 5 dias
Rondônia, Brasil OnHires Tempo inteiro**Job Title: Senior Affiliate & IB Channel Manager** **About Company**: The company is a liquidity and technology provider of solutions for the crypto and foreign exchange (FX) industry. The company specializes in the sphere of B2B services and products, catering to a wide range of clients, including large licensed brokers, crypto exchanges, crypto brokers,...
-
Igaming] Financial Director/controller
Há 3 dias
Rondônia, Brasil Ruby Labs Tempo inteiro**About the role**: We are looking for a highly skilled and detail-oriented **Financial Director/Controller**to work with an iGaming Operator. You will be tasked with managing the financial health by ensuring accurate accounting practices, delivering insightful P&L analysis, and spearheading FP&A activities. You will partner with executive leadership to...
-
Senior Risk Manager
1 semana atrás
Rondônia, Brasil Indero Tempo inteiroThe Senior Risk Manager plays a pivotal role in developing and executing risk-based monitoring strategies, ensuring data quality and integrity in clinical research projects. This position involves cross-functional collaboration to identify, assess, and mitigate risks throughout the clinical trial lifecycle, supporting the seamless implementation of...
-
Web3 PR and Media Manager
Há 7 dias
Rondônia, Brasil OnHires Tempo inteiroWe are seeking a highly motivated and experienced **Web3 PR and Media Manager** to join our team. This role is ideal for a strategic thinker with a passion for blockchain and cryptocurrency, who can manage our PR efforts and enhance our media presence. **Responsibilities**: - Press Releases: Research and compose high-impact press releases as needed. - PR...