Office Administration Specialist

3 semanas atrás


Rio de Janeiro, Rio de Janeiro, Brasil Elder Care Homecare Tempo inteiro

Elder Care Homecare is in search of a skilled Administrative Support professional. As a private pay homecare agency, we are dedicated to providing exceptional services with plans for future expansion.

This position is fully remote.

In the role of Administrative Support at Elder Care, your primary responsibilities will include clerical duties, managing client communications, and assisting with compliance and auditing tasks. The ideal candidate will possess a warm personality, excellent verbal and written communication abilities, and comfort in handling phone interactions. We are looking for someone who can positively contribute to our team and support Elder Care Homecare's mission of Growing Stronger Together.

If you are passionate about helping clients and making a meaningful impact in their lives, we encourage you to consider this opportunity.

Key Responsibilities

Reception Duties: (50% of your time)

  • Handling incoming phone calls with professionalism and courtesy, addressing general client inquiries and concerns
  • Directing or escalating client communications to the appropriate internal teams via phone and email as necessary
  • Maintaining thorough documentation of client interactions when internal resources are unavailable

Compliance Assistance: (50% of your time)

  • Organizing and updating client documentation and files as needed
  • Uploading Inservice completion certificates to our digital storage
  • Reviewing caregiver HR files for completeness
  • Assisting with the management of emails directed to our general inbox
  • Supporting the process for deactivating inactive caregivers
  • Updating time trackers and tagging relevant events in our communication platform as required

Qualifications

  • Previous experience working in a remote team environment
  • Strong attention to detail
  • Excellent organizational and communication skills (both spoken and written)
  • Availability to work during US-based hours (EST)

Compensation and Benefits

Job Types: Full-time, Contract

Salary: R$63,523 - R$70,000 annually


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