Senior Customer Service Representative

4 semanas atrás


São Paulo, São Paulo, Brasil Tbwa ChiatDay Inc Tempo inteiro
Senior Agent, Customer Service

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by leveraging blockchain technology. Our platform offers hundreds of token and futures trading pairs to help traders optimize their strategies. As one of the top digital asset trading platforms by trading volume, we serve millions of users in over 100 countries. Our derivatives remain a top-notch venue globally, with a daily volume of

About the Role

We are seeking a highly skilled Senior Agent to join our Customer Service team. The ideal candidate will have excellent communication skills, a strong understanding of customer needs, and the ability to work in a fast-paced environment. As a Senior Agent, you will be responsible for providing exceptional customer service, resolving complex issues, and promoting our platform to customers.

Key Responsibilities
  • Provide timely and effective customer support via various channels
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Stay up-to-date with product knowledge and market trends
  • Meet or exceed customer satisfaction targets
Requirements
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment
  • Proficiency in English language
  • Previous experience in customer service or a related field


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