
Technical Solutions Specialist
Há 3 dias
Software Support Professional
Job DescriptionAs a key member of our support team, you will be responsible for providing technical assistance to customers worldwide. This includes troubleshooting software issues, analyzing complex problems, and implementing effective solutions.
You will work closely with cross-functional teams to resolve incidents and improve overall system performance. Your expertise in programming languages such as VB.NET, SQL, and industrial communication protocols (e.g., OPC/PLC) will be crucial in this role.
In addition to your technical skills, strong analytical and problem-solving abilities are essential for success in this position. You must be able to communicate effectively with customers and colleagues, both verbally and in writing.
The ideal candidate will have a strong educational background in Engineering, IT, Computer Science, or a related field, along with relevant experience in software support and/or development.
Flexibility is key in this role, as you may need to work in shifts, including morning and afternoon hours, and occasionally be on call during weekends. However, we offer a competitive compensation package and opportunities for professional growth and development.
Required Skills and Qualifications- Technical education or relevant experience in:Engineering, IT, Computer Science or a related field.
- Experience in software support and/or development.
- Ability to work independently and manage responsibilities in a remote or partially remote setup.
- Experience withVB.NET, C# , or other programming languages.
- Familiarity withSQL or similar database query languages.
- Understanding of networking and server-client software structures.
- Strong analytical and troubleshooting skills across software, databases, and basic industrial environments.
- ExcellentEnglish proficiency (spoken and written); Spanish is a plus.
- Flexibility to work in shifts (morning and afternoon).
- Flexibility for occasionally being on call during the weekends (on average 1 weekend every 7-9 weeks and compensated).
- Competitive compensation package.
- Opportunities for professional growth and development.
If you believe you match our values and have the experience we're looking for, then apply. We value diversity and inclusion in the workplace and are committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age or genetic information.
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