Quality Assurance Specialist
Há 3 dias
The role requires a professional with excellent communication and interpersonal skills to conduct quality assurance audits, analyze results, provide coaching, and make recommendations for process improvements.
- Responsibilities include monitoring all inbound and outbound client communication channels, verifying customer service results, and providing feedback and coaching to support team members.
- The successful candidate will also be responsible for using all available reports to compile and track performance at department, team, and individual levels.
This is an exciting opportunity to work in a fast-paced contact center environment where you will have the chance to make a real impact on customer satisfaction and employee development.
To be successful in this role, you will need to demonstrate your ability to analyze data and provide actionable insights.
We are looking for a highly motivated and organized individual who is passionate about delivering exceptional customer service and driving business results.
Key responsibilities of the position include:
- Conducting regular quality assurance audits to identify areas for improvement
- Providing coaching and training to team members to enhance their skills and knowledge
- Developing and implementing process improvements to increase efficiency and effectiveness
In addition to your technical skills and experience, we value candidates who are open to learning and growth, and who are committed to our company's values and mission.
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