Onboarding Support Specialist

Há 19 horas

Salvador, Bahia, Brasil beBeeSupport Tempo inteiro US$80.000 - US$120.000
Job Opportunity

This role focuses on ensuring a seamless and compliant onboarding journey for new hires as part of the Service Delivery Organization responsible for maintaining all ADM systems in operation with highest availability.

  • Provide deep functional technical expertise in given process area, as well as demonstrated knowledge of key integration points across different modules and technical components.
  • Understand global template and regional solutions designed and developed by Solution Delivery teams and resolve tickets keeping solution intact. Perform thorough testing including regression testing before releasing any solution for final user validation.
  • Understand and follow ADM IT processes in performing all day-to-day activities.
  • Understand ADM IT Service Management process update incident problem and service tickets regularly accurately and document resolution in service management tool.
  • Design configure minor enhancements following ADM standard configuration naming standards document and Functional design documents.
  • Provide technical input in support of audit requests as needed.
  • Follow regulatory compliance and Security standards.
  • Partner with other process system experts to identify and implement business process continuous improvement opportunities.
  • Provide day-to-day support for SuccessFactors Onboarding module 20 resolving issues and responding to user queries.
  • Troubleshoot system errors onboarding task failures and data flow inconsistencies.
  • Monitor integrations between Onboarding and Employee Central EC.
  • Assist with configuration updates testing and deployment of changes related to onboarding templates steps forms and workflows.
  • Manage user roles and permissions related to onboarding process.
  • Collaborate with HR Talent Acquisition and IT teams to support continuous improvement and process alignment.
  • Generate reports and dashboards for onboarding status compliance and metrics.
  • Participate in system upgrades regression testing and deployment activities.

Required Skills and Qualifications

  • Senior profile with at least 7 years of experience.
  • C1 English and Portuguese language proficiency.
  • Ability to interact with global teams.

Benefits

  • The opportunity to work with a dynamic team and contribute to the company's success.

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