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Service Support Specialist
2 semanas atrás
This role is a fantastic opportunity to work with customers and provide them with the highest level of service.
Key Responsibilities- Process up to 100 inbound calls daily, ensuring that all customer inquiries are handled efficiently and effectively.
- Manage outbound calls based on volume requirements, providing excellent customer service and resolving any issues that may arise.
- Employ solid problem-solving and interpersonal skills to handle customer inquiries, responding in a professional and courteous manner at all times.
- Maintain working knowledge of products, accounts, Ecolab representatives, tools, and dispensing systems, staying up-to-date on all relevant information.
- Complete accurate call-on-screen tasks while engaging with customers, ensuring that all interactions are productive and beneficial.
- Process orders, literature requests, and provide information to customers, acting as a knowledgeable resource for all queries.
- Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues, providing expert guidance and support.
- A high school diploma or equivalent, demonstrating a strong foundation in education.
- Proficient in Microsoft Office Suite software (Excel, Word, Access, Outlook), showcasing proficiency in a range of essential business applications.
- Experience using Customer Service software, highlighting ability to adapt to new technologies and systems.
- Pursue non-traditional work hours that fit your schedule, offering flexibility and work-life balance.
- Be recognized for meeting goals and secure opportunities for advancement, providing clear paths for career development.
- Sharpen your professional business acumen through continuous learning, enhancing skills and knowledge in a supportive environment.
- Work for a stable, growing global Fortune 500 company, gaining experience in a dynamic and expanding industry.
- Maintain comprehensive benefits starting day one of employment, including competitive compensation packages.
Ecolab is dedicated to fair and equal treatment of associates and applicants. We foster a culture of inclusion and belonging by promoting individual growth and opportunities for advancement based on qualifications and job performance.
