Strategic Client Growth Specialist

Há 3 dias

Rio de Janeiro, Rio de Janeiro, Brasil beBeeAccount Tempo inteiro R$900.000 - R$1.200.000

Seeking an experienced professional to join our team as a Customer Success Account Manager. This is a challenging and rewarding role that combines Customer Success and Account Management responsibilities to provide strategic and hands-on support for a portfolio of B2B clients in Brazil.

Key Responsibilities:
  • Develop and execute client onboarding plans to ensure timely adoption of our platform.
  • Segment accounts by revenue potential and create targeted engagement strategies to drive growth.
  • Monitor client usage and performance, conduct quarterly business reviews, and celebrate milestones to ensure value realization.
  • Provide exceptional support and communication to clients through regular check-ins and prompt resolution of issues.
  • Monitor account health by tracking key metrics and providing regular reports to internal stakeholders.
  • Run client satisfaction surveys to collect feedback and inform future improvements.
  • Lead renewal conversations and identify opportunities for account growth through upsells and cross-sells.
  • Maintain accurate and up-to-date records in CRM tools, including HubSpot and internal systems.
  • Track and report against key KPIs such as platform utilization, satisfaction, renewal rates, and upsell performance.
Requirements:
  • 2-4 years of experience in Customer Success and/or Account Management with a proven track record of client retention and renewal success in a B2B setting.
  • Demonstrated ability to articulate product value, manage account health, and lead strategic client conversations.
  • Comfortable with data analysis and using metrics to drive decisions.
  • Skilled in presenting to stakeholders, conducting QBRs, and managing multiple accounts in a structured way.
  • Fluent in Portuguese and proficient in English (spoken and written).
  • Highly organized, proactive, and client-centric.
  • Must be based in Brazil and familiar with the local business and education landscape.

This is a great opportunity to join a fast-paced, client-facing environment and take ownership of client success and retention. We offer a collaborative culture, high growth, and equity opportunities, as well as a chance to grow your career with a company expanding its B2B presence in Brazil.

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