
Strategic Client Growth Specialist
Há 6 dias
Empower clients. Drive outcomes. Strengthen partnerships.
We are seeking a Senior Account Manager to lead post-sale relationships, guide onboarding, and ensure long-term client satisfaction and retention. As a key member of our team, you will manage the full post-sale lifecycle for a portfolio of strategic accounts.
Key Responsibilities:- Manage the entire customer journey from onboarding to renewal
- Develop a deep understanding of each client's goals, workflows, and success metrics
- Conduct regular check-ins and strategic business reviews to align product usage with outcomes
- Identify and mitigate churn risks with proactive engagement
- Collaborate with cross-functional teams to advocate for client needs
- 3-5+ years of experience in client success, account management, or a similar role
- Proven track record of managing B2B relationships and communicating with multiple stakeholders
- Organized, detail-oriented, and capable of handling multiple priorities
- Passion for delivering high-impact client experiences
- Bonus: experience with SaaS or AI-driven tools, and platforms like Slack, Airtable, HubSpot
- Fully remote work environment with flexible working hours
- Opportunity to directly shape client outcomes and success frameworks
- Work with an innovative product in a fast-scaling AI company
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