Customer Service Representative

Há 4 dias

Porto Alegre, Rio Grande do Sul, Brasil Sap Tempo inteiro

Job Summary

We are seeking a highly skilled and customer-focused individual to join our SAP Product Support team as a Support Associate. In this role, you will be responsible for resolving customer issues on multiple fronts, providing excellent analytical, written and verbal communication skills, and demonstrating logical thinking for solving a wide range of issues with different levels of complexity.

Key Responsibilities

  • Provide support to customers via live calls and through a CRM tool regarding product functionality or technical issues; troubleshoot systems to offer elegant solutions within established timelines;
  • Provide excellent analytical, written and verbal communication skills: Communicate and collaborate with peers, customers and upper management;
  • Demonstrate logical thinking for solving a wide range of issues with different levels of complexity;
  • Be adaptable and demonstrate change agility to handle both daily tasks or more complex and impactful organizational changes;
  • Be accountable and self-driven for the assigned tasks and for the personal development, asking for help when needed and being mindful of continuous learning opportunities;
  • Constantly empathize with our customers and call them whenever necessary;
  • Effectively manage expectations that are set with customers;
  • Be a team player that is both eager to learn and to share knowledge;
  • Take ownership of situations and seek for continuous improvement, by documenting solutions and collaborating internally to achieve product and process improvement.

Requirements

  • Bachelor's or Associates degree completed or in course, preferably in technology or business related areas;
  • Fluency in English;
  • Flexibility to work during some holidays and some weekends based on business need.

Nice to Have

  • Knowledge in IT related areas, including troubleshooting, resolution of issues or programming (Web Applications, Webservices, HTML, HTTP, Java, JavaScript, JSON, Data Bases, SQL, XML, APIs);
  • Familiarity with Customer Service and Support for software or other Information Technology products;
  • Spanish;
  • Travel industry knowledge.

About SAP

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

EEO Statement

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

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