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Customer Service Team Lead
2 meses atrás
About the Role:
Betsson Ab is seeking a highly skilled and experienced Customer Service Team Lead to join our team in Sao Paulo. As a key member of our Customer Service function, you will be responsible for leading a team of customer support agents and ensuring that they provide exceptional service to our customers.
Key Responsibilities:
- Manage a team of customer support agents, providing guidance and coaching to ensure they meet their performance targets.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with other departments, such as Operations and Commercial, to ensure seamless communication and service delivery.
- Monitor and analyze customer feedback and sentiment, identifying areas for improvement and implementing changes as needed.
- Develop and maintain relationships with key stakeholders, including customers, partners, and internal teams.
- Stay up-to-date with industry trends and best practices, applying this knowledge to continuously improve our customer service offerings.
Requirements:
- Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer service.
- Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Fluency in English, both written and verbal.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a leading company in the iGaming industry.
- A dynamic and supportive team environment.
- Professional development and growth opportunities.
