Customer Success Associate Manager
Há 7 dias
About the Role
As an Associate Customer Success Manager at DocuSign, you will play a key role in ensuring the success of our customers by providing exceptional support and guidance throughout their journey with our platform. Your primary responsibility will be to oversee a portfolio of accounts, identify opportunities for growth, and develop strategies to drive customer adoption and value realization.
Key Responsibilities
- Drive customer adoption and value realization through short-term adoption-focused engagements
- Collaborate with cross-functional teams to orchestrate customer engagement, facilitate product enablement, and reduce friction
- Develop and execute account plans to drive growth and retention
- Provide critical feedback to influence product and tool improvements to enhance the customer experience
- Stay up-to-date with industry trends and developments to ensure the company remains competitive
Requirements
- 2+ years of relevant work experience in a customer-facing role in a SaaS or related environment
- Experience working with customer relationship management (CRM) software and other relevant tools
- Multi-lingual in English and Portuguese
- Excellent communication and problem-solving skills
- Able to work in a fast-paced environment and adapt to changing priorities
What We Offer
At DocuSign, we are committed to building trust and making the world more agreeable for our employees, customers, and the communities in which we live and work. We offer a dynamic and inclusive work environment, opportunities for growth and development, and a competitive compensation package.
How to Apply
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please submit your application, including your resume and a cover letter outlining your qualifications and experience.
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