Customer Service and Operations Coordinator

3 semanas atrás


Mato Grosso, Brasil Job Solutions Tempo inteiro
About Job Solutions

We are a global company based in Malta, dedicated to providing top-notch financial solutions and services. Our goal is to deliver exceptional results and build long-lasting relationships with our customers.

Role Overview

As a Back Office and Customer Support Officer, you will play a vital role in ensuring the smooth operation of our daily activities and delivering outstanding customer service. Your primary responsibilities will include handling customer inquiries, resolving issues, and maintaining accurate records.

Key Responsibilities

  • Process, verify, and maintain records of transactions and other administrative tasks.
  • Coordinate with other departments to resolve customer issues promptly and accurately.
  • Ensure adherence to company policies and compliance regulations.
  • Update and manage customer databases, ensuring accuracy and security of information.
  • Assist in other back-office functions as required to support business needs.

Requirements

Fluency in English and one additional language: Arabic, Italian, or Spanish.

Strong communication and interpersonal skills.

Previous experience in a back-office or customer support role is advantageous.

Ability to work in a shift-based schedule.

High attention to detail and ability to manage time effectively.

Proficiency in standard office software (e.g., Microsoft Office, CRM tools).

A proactive approach to problem-solving and ability to work well under pressure.

What We Offer

A fun working environment with weekly company activities and quarterly events.

A collaborative work environment with professional growth opportunities.

On-the-job training and development programs.

A chance to be part of a dynamic and supportive team.


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