Support Operations Specialist

3 semanas atrás


Rio de Janeiro, Rio de Janeiro, Brasil CARTA Tempo inteiro

About the Role

We are seeking an exceptional Support Analyst to join our Channel Support team at Carta. As a key member of our team, you will play a vital role in building strong relationships with our clients, providing exceptional support, and driving business growth.

Key Responsibilities

  • Provide top-notch support to our clients, addressing their inquiries and resolving issues in a timely and professional manner.
  • Build and maintain strong relationships with our clients, including C-level executives, employees, law firms, and investors.
  • Proactively review customer case data to identify areas for improvement and develop strategies to enhance client satisfaction.
  • Ensure adherence to Service Level Agreements (SLAs) across all channels and maintain a high level of customer satisfaction.
  • Collaborate with internal teams to drive product improvement and engage with clients to gather feedback.
  • Mentor and support internal team members, sharing knowledge and expertise to drive success.
  • Stay up-to-date with industry trends and developments, applying this knowledge to drive business growth and improve client outcomes.

About You

  • Fluent in English, with excellent written and verbal communication skills.
  • Passionate about delivering exceptional client service and driving business growth.
  • Comfortable learning quickly and taking on new challenges, with a strong attention to detail.
  • Ability to articulate complex technical and financial concepts in a clear and concise manner.
  • Highly organized, with excellent time management and prioritization skills.
  • Strong interpersonal skills, with the ability to build and maintain relationships with clients and internal stakeholders.

What We Offer

At Carta, we value fairness, helpfulness, transparency, leadership, and teamwork. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.



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