Customer Success Technical Specialist

2 semanas atrás


São Paulo, São Paulo, Brasil Hostinger Tempo inteiro

Join a leading global web hosting provider and become an integral part of our dynamic team. At Hostinger, we are dedicated to crafting exceptional solutions that empower individuals and businesses to thrive online. Our dedicated workforce of 900 professionals supports over 2.5 million clients across 150 countries, assisting them in launching their e-commerce sites, blogs, and personal portfolios.

Your Responsibilities:
  • Engage with clients to resolve their billing or account-related inquiries, along with technical challenges associated with websites, hosting, and domains, through live chat and ticketing systems (Portuguese and English).
  • Act as a genuine representative of our brand, demonstrating what true customer dedication means.
  • Prioritize customer success by recommending additional services, tools, and products.
  • Immerse yourself in the IT landscape by continually enhancing your technical expertise.
  • Contribute significantly to the company's objectives through impactful work.
Our Expectations:
  • Proficient in written and spoken English (C1 or native level) to effectively communicate with clients and colleagues.
  • Strong command of Portuguese for customer interactions.
  • Demonstrated curiosity in IT and a solid technical foundation.
  • Ability to manage multiple customer requests simultaneously.
  • High emotional intelligence to understand and respond to customer sentiments.
  • Exceptional problem-solving abilities and critical thinking skills.
  • Exhibit empathy, tact, and initiative in customer interactions.
  • A strong desire for personal growth and a proactive attitude.
  • A mindset geared towards continuous learning - if you encounter a challenge, seek to understand it better.
  • Take ownership of your development through self-reflection and initiative.
  • A typing speed of at least 50 WPM.
  • Availability for a full-time commitment of 40 hours per week (5 days a week) with flexible scheduling (including nights and weekends).
  • Participation in our online training program (in English) during the initial month, Monday to Friday, from 8 am to 5 pm (GMT-3).
  • A computer meeting the following specifications: RAM - 16 GB or higher (for Windows); 8 GB or higher (for Mac OS). Processor - Intel i3, i5, i7, 10th generation or later. Minimum AMD Ryzen 4000 or higher.
  • Operating system requirements: Windows 10 (Home, Pro, or Enterprise; S Mode not supported). Mac OS X with macOS 13.6 or later. Linux: Ubuntu LTS 22.04 or higher, Red Hat 8.0 or higher, Fedora 38 or higher.
  • Internet speed of at least 50 Mbps.
  • Previous experience in customer service is advantageous.
What We Provide:
  • Permanent remote work opportunity.
  • Competitive monthly salary starting at 600 USD.
  • Fully paid 5-week onboarding period to gain insights into technology, products, and communication.
  • Additional service fees ranging from 5% to 30% of your monthly salary based on performance.
  • Opportunity to earn commissions (10%) by providing additional services to clients.
  • Paid time off - enjoy 20 days of paid leave.
  • Flexible compensation options: Fixed and Variable.
  • Numerous opportunities for personal development: access to Udemy, Successors Academy courses, Scribd subscription, and more.
  • Active internal advancement - over 80 talents from the Customer Success team have progressed in their careers throughout the year.

Unlock your potential with us.



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