Mechanical Technician II

2 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil Cummins Inc. Tempo inteiro

At Cummins Inc., we are seeking a skilled Mechanical Technician II to join our team. As a key member of our field service team, you will be responsible for diagnosing and completing less complex repairs to engines at the customer's site.

Key Responsibilities:

Engage with customers in a courteous and professional manner, ensuring prompt and efficient attention to their needs.

Apply specialized tools and follow documented procedures and policies to diagnose and complete repairs, including identifying and preparing required parts and tools.

Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.

Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.

Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

Responsibilities Competencies:

Communicate effectively, developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Demonstrate customer focus, building strong customer relationships and delivering customer-centric solutions.

Develop talent, developing people to meet both their career goals and the organization's goals.

Manage complexity, making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Prioritize self-development, actively seeking new ways to grow and be challenged using both formal and informal development channels.

Champion health and safety fundamentals, identifying, reporting, and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

Apply diagnostics, translating customer complaints to develop troubleshooting plans, and troubleshoot issues following guided work flows, procedures, and specialized equipment.

Education, Licenses, Certifications:

Apprentice-trained engine technician (preferred)

Vocational diploma from a relevant technical institution

Locally valid driving permit

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Basic level field service work experience

Intermediate level knowledge of and/or experience with engine products

Customer service experience

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