Mechanical Technician II
3 semanas atrás
Job Summary
As a Mechanical Technician II at Cummins Inc., you will be responsible for providing exceptional customer service and technical expertise in the field. Your primary focus will be on diagnosing and repairing complex engine issues at customer sites, ensuring prompt and efficient attention to their needs.
Key Responsibilities
- Engage customers in a courteous and professional manner, anticipating and ensuring prompt and efficient attention to their needs.
- Apply the use of specialized tools and follow documented procedures and policies to diagnose and complete repairs, including identifying and preparing required parts and tools.
- Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
- Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
- Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
- Identify additional service opportunities with customers.
- Complete training in line with skill and business requirements.
- Maintain service vehicle and tools for cleanliness and proper operation.
- Ensure adherence to all relevant Health Safety & Environmental policies, procedures, and legislation and report any issues/incidents to site management and to their supervisor.
Requirements
- Apprentice Trained Engine Technician (Preferred)
- Vocational diploma from relevant technical institution
- Locally valid driving permit
- Basic level field service work experience
- Intermediate level knowledge of and/or experience with engine products
- Customer service experience
About Cummins Inc.
Cummins Inc. is a global power leader that designs, manufactures, distributes, and services diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions, and electrical power generation systems.
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