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Customer Experience Manager
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We are seeking a skilled professional to play a key role in developing trust with customers and providing them with the best possible experience navigating our vast offering.
- Support customers by finding solutions to their issues
- Enrich documentation about problem solving, Q&A, onboarding materials
- Drive campaigns targeting multiple customers through digital touch-points and activities
- Identify high potential as well as high risk customers from newly onboarded users or customers
- Onboard new customers and introduce them to our products and support processes
- Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives
- Engage with your portfolio of customers to ensure risk identification
- Collect feedback from customers and format it for review by the product team
- Customer-facing experience
- An empathetic individual with a natural drive to help others
- Possess a passion for technology, infrastructure, and open-source systems
- Excellent presentation skills
- Strong organisational skills, ability to structure and constantly update documentation
- A team player capable of interacting with all departments internally
- Proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues from your team and others
