IT Support Professional

Há 2 dias

Buenos Aires Espírito Santo Brazil beBeeHelpDesk Tempo inteiro US$21.600 - US$26.400

Job Title: Help Desk Specialist

Job Description:

We are seeking a highly skilled and experienced Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical phone support to users of our Workplace product, troubleshooting and resolving technical issues in a timely and efficient manner.

Our ideal candidate will have excellent communication skills, strong problem-solving abilities, and the ability to work effectively in a fast-paced environment.

Responsibilities:
  • Handle a high volume of support calls and monitor, triage, and troubleshoot incoming requests through ticket queues.
  • Provide technical phone support for users of the Workplace product and accurately log all interactions in the ticketing system.
  • Navigate technical documentation to follow appropriate troubleshooting steps for reported issues.
  • Monitor ticket queues to ensure SLA compliance and escalate when necessary.
  • Maintain clear and consistent documentation of incidents and resolution notes using Zendesk.
  • Deliver remote desktop support to both client and internal users.
  • Proactively identify emerging issues and act quickly to mitigate impact.
  • Notify management of trending technical problems and contribute ideas for process improvements.
  • Build effective cross-functional relationships to support escalation paths and end-user success.
Requirements:
  • 2+ years of experience providing application and desktop support in a fast-paced environment.
  • C1 level English or equivalent proficiency.
  • Advanced troubleshooting skills for Windows 10/11, Mac OS, and the Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Teams).
  • Proficiency with Microsoft native tools and utilities for resolving system issues.
  • Familiarity with mail flow, routing, and connectivity concepts in Microsoft Exchange and Office 365.
  • Experience with ticketing platforms such as Zendesk.
  • Ability to analyze, prioritize, and respond to support issues using sound judgment and technical reasoning.
  • Customer-first mindset with excellent multitasking and communication skills.
  • Willingness to learn new tools and technologies in a fast-evolving environment.
  • Cloud computing knowledge and general system administration experience.
  • Strong interpersonal skills with the ability to collaborate within a team and across departments.
  • Adaptability to shifting priorities and changing customer needs.
Preferred Qualifications:
  • Familiarity with LAN, WAN, and mobile computing setups.
  • Experience with PowerShell scripting.
  • Background working for a managed service provider (MSP).
  • Understanding of Office 365 tenant administration.
Benefits:
  • Full-time employment.
  • 3 days in office in Palermo, Buenos Aires.
  • Unlimited PTO.
  • Tech budget available.
  • Only CV's submitted in English will be accepted.
Seniority Level:
  • Entry-level position.

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