Software Asset Management Operations Specialist
2 semanas atrás
About the Role
As a Software Asset Management Operations Specialist, you will play a critical role in ensuring the effective management of software assets across the organization.
Key Responsibilities:
- Process software requests through defined lifecycle software asset management processes.
- Ensure timely ordering and delivery of software licenses to meet service levels and provide a positive user experience.
- Respond to escalations and licensing queries from stakeholders.
- Maintain a single record of all WSP IT software assets throughout their lifecycle.
- Capture and store purchase-related information, including license entitlements, proof of purchase, license keys, and activation information.
- Provide inputs to and maintain a software renewals calendar.
- Support software installation activities and collaborate with vendors, On-Site Support teams, and SCCM/Intune teams.
- Engage in license optimization initiatives and collaborate with Engineering teams.
- Support audit and compliance activity by providing reporting required to support audit/regulatory requirements.
- Provide necessary inputs into financial and budgetary processes.
- Highlight operational gaps and issues that require focus.
- Raise process adjustments to drive improvement.
Requirements
- A clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment.
- 5+ years of experience working in an ITIL aligned operational role (Software Asset Management or similar).
- Solid knowledge and experience of ServiceNow.
- Excellent analytical and communication skills.
- Experience of working to (and exceeding) Service Level Agreements.
- Process-oriented with a methodical approach.
- Ability to build efficient working relationships and exhibit excellent communication and influencing skills.
Salary
The estimated annual salary for this role is $85,000-$110,000 based on industry standards and location.
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