Software Asset Management Operations Specialist

2 semanas atrás


Brasil Golder Associates Ltd. Tempo inteiro

About the Role

As a Software Asset Management Operations Specialist, you will play a critical role in ensuring the effective management of software assets across the organization.

Key Responsibilities:

  1. Process software requests through defined lifecycle software asset management processes.
  2. Ensure timely ordering and delivery of software licenses to meet service levels and provide a positive user experience.
  3. Respond to escalations and licensing queries from stakeholders.
  4. Maintain a single record of all WSP IT software assets throughout their lifecycle.
  5. Capture and store purchase-related information, including license entitlements, proof of purchase, license keys, and activation information.
  6. Provide inputs to and maintain a software renewals calendar.
  7. Support software installation activities and collaborate with vendors, On-Site Support teams, and SCCM/Intune teams.
  8. Engage in license optimization initiatives and collaborate with Engineering teams.
  9. Support audit and compliance activity by providing reporting required to support audit/regulatory requirements.
  10. Provide necessary inputs into financial and budgetary processes.
  11. Highlight operational gaps and issues that require focus.
  12. Raise process adjustments to drive improvement.

Requirements

  1. A clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment.
  2. 5+ years of experience working in an ITIL aligned operational role (Software Asset Management or similar).
  3. Solid knowledge and experience of ServiceNow.
  4. Excellent analytical and communication skills.
  5. Experience of working to (and exceeding) Service Level Agreements.
  6. Process-oriented with a methodical approach.
  7. Ability to build efficient working relationships and exhibit excellent communication and influencing skills.

Salary

The estimated annual salary for this role is $85,000-$110,000 based on industry standards and location.



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