Customer Onboarding Specialist

Há 7 dias


São Paulo, São Paulo, Brasil Insider Tempo inteiro
About Us

At Insider, we're a B2B SaaS company that drives growth for our clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We've achieved unicorn status and are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst.

The Role

We're seeking a skilled Customer Onboarding Manager to join our team. As a key member of our Onboarding team, you'll be responsible for transitioning our clients from the sales process through onboarding and implementation of our platform. You'll work closely with our clients to understand their business requirements and use-cases, manage project delivery, and ensure accelerated time-to-value realization from their investment in Insider.

Responsibilities
  • Handle all chatbot assistant processes from integration to live with the responsible Customer Success Manager/Account Lead
  • Prepare the assistant's map on chatbot product panel based on the designed experience and scenarios
  • Conduct AI tests
  • Prepare reports as agreed with the brand within the Account Lead information
  • Involvement in chatbot development and tracking processes
  • Conduct AI-Based Chatbot Data studies
  • Keep brand documents and flow documents up to date
  • Complete tasks assigned in Jira by managers within the specified time frame
Requirements
  • 3+ year experience in SaaS project management and client onboarding
  • Strong written and verbal communication skills (English & Native Language)
  • Strong time and task management skills
  • Delivering projects in a timely and qualified manner
  • Understanding of webhooks and API
  • Exposure to and understanding of AI driven product recommendation tools and algorithms
  • A bachelor's degree
What We Offer

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.



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