Customer Onboarding Specialist

Há 4 dias


São José dos Campos, São Paulo, Brasil Edrone Brasil Tecnologia LTDA Tempo inteiro

About the Role:

We are seeking a highly motivated and customer-focused individual to join our Customer Care team as an Onboarding Specialist. As a key member of our team, you will be responsible for providing exceptional support and service to our customers, ensuring a smooth onboarding process, and resolving technical issues.

Key Responsibilities:

  1. Provide support and customer service to customers during the onboarding process.
  2. Initiate the onboarding process and assist customers in implementing the system.
  3. Motivate customers to implement the system, ensuring a positive perception of the tool, and resolving technical issues during onboarding.
  4. Supervise the integration of new customers, maintain the efficiency of the onboarding process, and manage customer information.
  5. Support customers through various communication channels, investigate the reasons for customer departures during onboarding, and ensure a smooth transition to other Customer Care departments.
  6. Collect customer feedback on the product and report monthly goal achievements.
  7. Train new members on handling the onboarding process.

Requirements:

  1. Experience and enjoyment in working with customers and building relationships.
  2. English language proficiency, as you will be in contact with English constantly.
  3. Ability to work under time pressure while maintaining calmness and effectiveness.
  4. Independence and willingness to take responsibility for actions.
  5. Continuous development and improving qualifications.
  6. Basic understanding of marketing or an interest in e-commerce.

What We Offer:

  • Competitive salary and benefits.
  • Significant decision-making autonomy and a real impact on the company's appearance.
  • Working in our office in São José dos Campos, SP in a hybrid work model.
  • Food voucher, transportation voucher or home office assistance, Gympass for you and your family, health and dental insurance, English lessons, gift on your birthday, and personal counseling with Mindgram.


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