Customer Onboarding Specialist
1 semana atrás
We are seeking a highly motivated and customer-focused individual to join our Customer Care team as an Onboarding Specialist. As a key member of our team, you will play a crucial role in ensuring a seamless onboarding experience for our customers.
Key Responsibilities- Provide exceptional customer support and service, initiating the onboarding process and assisting customers in independently implementing our system.
- Motivate customers to implement the system after signing the contract, ensuring a positive perception of our tool, and resolving technical issues during onboarding.
- Supervise the integration of new customers, maintain the efficiency of the onboarding process, and manage customer information in this process.
- Support customers through various communication channels, investigate the reasons for customer departures during onboarding, and ensure a smooth transition to other Customer Care departments after the implementation is completed.
- Collect customer feedback on our product and report monthly goal achievements.
- Train new members on handling the onboarding process.
- Experience and enjoyment in working with customers, with building relationships being second nature.
- English speaker, as an international company, you will be in contact with English constantly.
- Ability to work under time pressure while maintaining calmness and effectiveness.
- Independence and willingness to take responsibility for your actions - ownership is key to our success.
- Continuous development and improving qualifications are an integral part of your life - we care about you being able to grow with us every day.
- Basic understanding of marketing or an interest in e-commerce, with the world of trends and innovations being a natural environment.
- Joining a fantastic team passionate about building customer relationships and tools that support development in this field.
- Training to prepare you for the role.
- Working with an international e-commerce company based in Poland.
- Significant decision-making autonomy, and a real impact on the company's appearance your opinion matters to us.
- Competitive salary and benefits, with CLT Contract gross.
- Food voucher.
- Transportation voucher or home office assistance.
- Gympass for you and your family.
- Health and dental insurance.
- English lessons.
- Gift on your birthday.
- Personal counseling with Mindgram including the option of participating in free psychotherapeutic visits.
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