Expert Technical Problem Solver

1 semana atrás

Alagoas, Brasil beBeeTechnical Tempo inteiro R$35.000 - R$55.000
Technical Support Specialist Role Overview

We are seeking a Technical Support Specialist to join our growing team. This role combines solution engineering expertise with creative problem-solving to ensure customers get the most out of their experience.

As a Technical Support Specialist, you will provide expert-level technical support for software, troubleshooting issues and isolating root causes. You will think quickly and critically to diagnose, investigate, and resolve complex technical problems efficiently.

  • Provide technical support and guidance to customers in navigating the platform and its various modules to ensure optimal use and efficiency.
  • Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs.
  • Go above and beyond to deliver outstanding customer service at every interaction by providing prompt and accurate resolutions to technical issues.
  • Work closely with internal teams to escalate and resolve complex technical issues, sharing innovative ideas to enhance support processes.
  • Maintain and update knowledge base articles to improve self-service resources for clients.
  • Provide regular status updates to management, clients, and all relevant stakeholders.
Requirements
  • 5+ years of experience in Customer Support/Technical Support roles.
  • Bachelor's degree in Computer Science, Information Technology, or equivalent.
  • Fluent in English (spoken and written).
  • Strong problem-solving skills with deep investigative and analytical abilities.
  • Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles.
  • Ability to work independently and think outside the box to solve technical challenges.
  • Experience in customer-facing roles with demonstrated communication excellence.
Bonus Skills
  • Previous experience with CRM systems.
  • Experience with SAML-based SSO and identity management solutions.
  • Customer Success experience.
What Sets You Apart
  • You're a fast thinker who thrives in dynamic environments.
  • You have a knack for thinking outside the box.
  • You're naturally curious and enjoy deep investigation.
  • You can work independently while maintaining strong team collaboration.
Why Join Our Organization
  • Join a growing, innovative organization.
  • Develop your skills with a supportive team.
  • Career advancement opportunities and professional growth paths.
  • Make a real impact on customer success.
  • Flexible work arrangements.

Ready to take your career to the next level? Apply now and be part of our dynamic team

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