Digital Product Director for Global Applications

Há 2 dias


São Paulo, São Paulo, Brasil Mars, Incorporated And Its Affiliates Tempo inteiro

Job Overview

We are seeking a seasoned product leader to oversee the design, development, deployment, and ongoing support of our global applications portfolio. This role requires a strategic thinker who can drive ITIL service delivery processes, lead continuous improvement initiatives, and play key roles in deployment and service introduction projects.

Main Responsibilities

  • Drive CRM (Customer Relationship Management), PXM (Product Experience Management), and DAM (Digital Asset Management) product management, including lifecycle management for services and products.
  • Support the definition of an IT strategy that aligns with operational excellence strategies and transformational programs.
  • Maintain awareness of industry directions for products and services in the CRM/PXM areas to define new, cost-effective solutions or optimally evolve existing solutions.
  • Develop and manage relationships with 3rd party vendors based on role model operational excellence, with overall accountability on metrics for service (SLAs, availability, performance, etc).
  • Provide regular status updates to stakeholders on progress for all demands raised by Business.
  • Escalation point for any business demands, working with his team and Business stakeholders to address, engaging all resources needed to solve this demand.
  • Sustain the user community and develop the key users, functional experts and product owners network.
  • Engage and collaborate with other teams when needed to address Business needs.
  • Collaborate with projects according to Mars DT signature processes, including assigning and facilitating Product BDS Co-Pilot for programmes and projects.
  • Budget management for all product areas and functions.
  • Line Management of a team, with coaching and development as well responsible to assure resources knowledge on Mars business processes and development/projects techniques and methodologies.
  • Role model agile behaviours & methods with customers and peers.
  • High level of Customer satisfaction accountability.

Expected Salary Range

$130,000 - $180,000 per year, depending on experience.

About Mars, Incorporated And Its Affiliates

Mars is a purpose-driven company that aims to build a better world today for tomorrow's generations. Our inclusive culture values diversity and equity, and we strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best.



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