Senior Technical Services Director

Há 2 dias

São Paulo, São Paulo, Brasil beBeeDirector Tempo inteiro US$143.621 - US$183.011

Palo Alto Networks seeks a seasoned leader to drive the post-sales technical services organization in the Latin America (LATAM) region.

Key Responsibilities
  • Lead the LATAM region's post-sales Technical Services team, focusing on rapid and reliable deployments and customer value realization, tailored to the unique needs of the LATAM market.
  • Collaborate closely with LATAM sales leadership to align technical services strategies with regional sales goals, customer requirements, and market dynamics.
  • Drive initiatives to optimize workflows, reduce bottlenecks, and ensure operational efficiency specifically within the LATAM region, including improving deployment times, resource utilization, and the accuracy of delivery forecasts.
  • Develop and maintain strong relationships with LATAM customers and executive-level leadership to gain insights and feedback on improving the post-sales experience and ensure customer satisfaction.
  • Tailor the delivery of the global Prisma Access Browser (PAB) deployment team to the specific requirements and nuances of the LATAM market.

About You

  • A deep understanding of the LATAM market dynamics and customer expectations.
  • The ability to collaborate effectively with internal stakeholder groups like sales, product development, and support teams to drive customer success and achieve regional business objectives.
  • Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs.
  • Passion for creating diverse teams and a customer-obsessed, outcomes-focused culture. Ability to inspire and attract the best talent.
  • Executive presence; the ability to effectively communicate and influence at every level within the organization and with customers.

Your Experience

  • Experience leading post-sales technical services teams within the LATAM region, including managing diverse, multi-lingual, and multi-cultural teams.
  • Strong understanding of the specific cybersecurity challenges and opportunities in the LATAM market.
  • 15+ years' experience in a high-growth SaaS/Cloud Enterprise Technical Services Organization, or similar experience, including at least 3+ years in a Director leadership capacity leading worldwide teams.
  • Strong technical background with expertise in cybersecurity domains such as network security and cloud security.
  • Excellent cross-functional collaboration skills, with the ability to build and maintain relationships with sales, product, and engineering teams.

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