Effective Customer Onboarding Specialist

1 dia atrás

Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomerOnboarding Tempo inteiro US$60.000 - US$80.000

Xenia’s success hinges on effective customer onboarding and technical support.

Key Responsibilities
  • Lead Customer Implementations: Guide new customers through platform setup and configuration via comprehensive onboarding sessions.
  • Configure Workspaces & Applications: Assist clients with workspace setup, including locations management, user roles & permissions, organizational structure, checklist templates, digitizations, operations workflows, and assignments.
  • Deliver Training: Educate customers on web and mobile applications, covering core features and best practices.
  • Ensure Smooth Rollout: Provide hands-on assistance during initial deployment to store locations.
  • Offer Ongoing Support: Provide expert assistance via email and Zoom for customer questions, feature requests, and optimization needs.
  • Maintain Strong Relationships: Foster key stakeholder relationships throughout the customer journey.
  • Conduct Regular Reviews: Schedule and conduct progress reviews to ensure successful adoption and identify expansion opportunities.
  • Share Industry Best Practices: Offer platform optimization strategies to maximize customer return on investment.
  • Resolve Technical Issues: Diagnose and resolve technical issues, including document uploads, user access problems, notification settings, and feature configuration.
Job Overview

This role is responsible for ensuring a seamless customer experience by providing top-notch technical support and onboarding services.

Required Skills and Qualifications
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Strong problem-solving and analytical skills
  • Proficiency in software applications and platforms
Benefits

As a member of our team, you will have the opportunity to develop your skills and expertise while contributing to the growth and success of our company.

Others

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and talented individual looking for a challenging role, please apply.

  • Customer Onboarding Specialist

    1 semana atrás

    Rio de Janeiro, Rio de Janeiro, Brasil TD SYNNEX Tempo inteiro US$40.000 - US$80.000 por ano

    About the Role: The Customer Onboarding Specialist will be required to oversee the onboarding of customers from application submission to account creation through multiple ERP systems within the Americas that involves many different groups, people, and forms. Increase company revenue through new incremental business. Tasks include performing various data...

  • Customer Onboarding Manager

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeOperational Tempo inteiro R$80.000 - R$150.000

    Job OpportunityThis role involves supporting the onboarding process of new customers, guiding them through the Carta services journey.The successful candidate will be responsible for driving operational excellence within our Investor Services business by coordinating and facilitating onboarding activities that are critical to achieving success for both...

  • Customer Experience Specialist

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomerService Tempo inteiro R$40.000 - R$70.000

    Customer Service Representative RoleAs a Customer Service Representative, you will be responsible for delivering exceptional customer experiences while ensuring compliance with local regulations.This role involves acting as the first point of contact for customers, providing timely and effective solutions to their queries and concerns.Customer Onboarding:...

  • Customer Experience Specialist

    Há 4 dias

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomerExperience Tempo inteiro R$113.930 - R$170.895

    We are seeking a skilled Customer Experience Specialist to join our team.About the RoleThis is an exciting opportunity for a customer-focused professional to make a meaningful impact on our business.As a Customer Experience Specialist, you will be responsible for delivering exceptional customer service by providing timely and effective solutions to customer...

  • Remote Customer Support Specialist Position

    1 semana atrás

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeSupport Tempo inteiro R$2.500 - R$2.600

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to provide exceptional service via phone. The ideal candidate will be responsible for answering customer questions, diagnosing and solving problems in a timely and effective manner.Key Responsibilities:Diagnose and solve customer problems with a high level of competence...

  • Effective Incident Resolution Specialist

    1 semana atrás

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeIncident Tempo inteiro R$50.000 - R$100.000

    Job Summary:This role involves working as part of the incident management team to ensure effective incident resolution.Key Responsibilities:Ensure Service Level Agreements (SLAs) are respectedDeliver all moves, adds, and changes on customer network connections by performing technical feasibility studies and coordinating with internal specialist...

  • Vaga De Field Service Specialist

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Catho Online Ltda. - BR - Specialist Tempo inteiro

    Field Specialist Role · The Field Specialist is a critical position responsible for ensuring the safe, efficient, and reliable delivery of products and services to customers.Main Responsibilities:Deliver Results On-Time: Ensure all job deliverables are accurate and complete.Responsible for service delivery execution.Plan, coordinate, and execute coil tubing...

  • Customer Engagement Specialist

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeSuccess Tempo inteiro R$60.000 - R$90.000

    Customer Engagement SpecialistThe ideal candidate will have a strong background in customer success and relationship-building, with excellent communication and interpersonal skills.

  • Customer Support Specialist

    1 semana atrás

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeCrypto Tempo inteiro

    Job DescriptionWe are seeking a skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer support via chats and emails, building positive and long-lasting relationships with customers, and meeting team KPIs.The ideal candidate will have native Chinese and English upper...

  • Economic Systems Specialist

    1 semana atrás

    Rio de Janeiro, Rio de Janeiro, Brasil beBeeImplementation Tempo inteiro R$40.000 - R$80.000

    About the RoleThis is a key position within our team, focusing on implementing Carta software for clients. As an implementation specialist, you will be responsible for guiding customers through the onboarding process.Key responsibilities include establishing strong customer relationships, migrating and maintaining client data, coordinating with law firms,...