Luxury Training Specialist

4 semanas atrás


São Paulo, São Paulo, Brasil Swarovski Tempo inteiro

About the Role

We are seeking a highly skilled Luxury Training Specialist to join our team at Swarovski. As a key member of our retail development team, you will be responsible for delivering and recording ILT trainings on brand, product, service, and sales skills.

Key Responsibilities

  • Organize, manage, and deliver ILT trainings to enhance sales and service skills.
  • Lead a culture of coaching by observing interactions with customers and providing feedback to improve performance.
  • Support the Manager in building individual coaching plans based on performance analysis.
  • Leverage Voice of Customer and Service Audit results to coach individuals and teams to improve service and sales.
  • Track and manage the quality and impact of all trainings and provide regular follow-up to sustain learning.
  • Create an engaging, results-driven, and experiential learning experience.
  • Work cross-functionally with the District Manager and Area Manager to organize and deliver trainings, share feedback, and identify potential future talent.
  • Ensure consistent onboarding for all new starters by liaising with Managers and Instore Coaches.

About You

  • Bachelor's degree
  • 3-5 years of professional training experience in luxury
  • Strong analytical and communication skills
  • Advanced level of Portuguese and English
  • Spanish is a plus

What We Offer

  • Swarovski Products Discount
  • Medical Insurance
  • Attractive Conditions for pension funds
  • Wellness offerings available on-site
  • Subsidized public transport
  • Meal Ticket

About Swarovski

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures, and sells the world's finest crystal, gemstones, Swarovski Created Diamonds, and zirconia, jewelry, and accessories, as well as crystal objects and home accessories.

Swarovski is an equal opportunity employer. We give our people the freedom to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard.


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