Project Delivery Specialist

Há 3 dias


São Paulo, São Paulo, Brasil beBeeProgramManagement Tempo inteiro R$200.000 - R$350.000
Job Overview

The role of a Program Manager involves driving project delivery operations and governance, ensuring the right talent supply chain to optimize customer satisfaction.

Key Responsibilities:
  • Delivery Management:
    • Create project trajectories with well-defined weekly objectives as per project specifications and requirements, ensuring adherence in terms of schedule, quality, efforts, and costs.
    • Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/deviation from SLA.
  • Client Relationship Management:
    • Engage with clients to deploy multiple solutions within/across SLs to create a stronger value proposition for clients.
    • Conduct regular customer connects (meetings/visits/video-conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customer's current and future needs and seek feedback to improve delivery methodology/timelines/resource allocation.
  • Delivery Governance across the Project:
    • Create weekly/monthly/quarterly MIS and reports to monitor and track overall project performance.
    • Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate revenue leakage.
  • Operational Excellence:
    • Automation Focus:
      • Perform Pareto analysis as per the number of incidents received and accordingly identify automation opportunities and drive value adds across the project.
      • Deploy next-generation hyper-automation and crowdsourcing initiatives in coordination with RO team to enhance productivity, quality, and speed of delivery.
    • Innovation Focus:
      • Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed, and productivity parameters.


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