Digital Customer Engagement Lead

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$84.000 - R$129.000
Job Title: Digital Customer Engagement Manager

We are seeking a skilled professional to manage end-to-end customer engagement and delivery of contractual agreements for SAP Cloud Customers. This role is responsible for overseeing the customer lifecycle from contract signing, including onboarding, continuous service delivery, release and maintenance project initiation, change management, and renewal support.


Key Responsibilities:
  • Support sales-to-delivery handover and customer onboarding
  • Initiate digital service kickoffs for customers
  • Contribute to onboarding/transitioning customers to ECS
  • Support de-escalation of critical customer situations
  • Execute technical feasibility studies/solution reviews (if applicable)

Requirements:
  • Engineering graduate with minimum 4+ years of work experience as SAP technical consultant
  • Excellent customer focus/networking/results-driven/self-organized/decision making skills
  • Strong knowledge of IT Service Management, SAP Basis, and SAP Application
  • Hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers
  • Good understanding of ECS operations infrastructure, processes, and automation tools

Benefits:

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.


Our Promise:

At SAP, we believe in unleashing all talent and creating a better and more equitable world. We ultimately believe in EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, or other protected characteristics.

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