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About Infobip
At Infobip, we're passionate about innovation and teamwork. As a global leader in cloud communication, we're shaping the future of global communications. With a presence in + offices across six continents, our platform is used by almost % of the population, making us the largest network of its kind and the only full-stack cloud communication platform (CPaaS) globally.
Job Summary
We're seeking a highly skilled Customer Success Professional to join our team. As a key member of our organization, you'll play a crucial role in minimizing risks and identifying opportunities for growth. Your primary responsibilities will include:
- Responding to requests from Self-Service customers
- Active involvement in improvements around Self-Service (process/customers) with the support of more experienced colleagues
- Collaborating with internal teams to drive continuous improvement in lead quality and conversion rates (both from Marketing to SS and from SS to Sales)
- Analyzing data from SS customers, using it to distinguish potential out-of-Self-Service customers and preparing those leads for the Sales department
Requirements
To be successful in this role, you'll need:
- Proficiency in English
- A hybrid work model (days at the office)
- A proactive and willingness to learn and grow in this position
