Operational Coordinator

Há 4 dias

Brasil beBeeOperational Tempo inteiro R$58.000 - R$82.000

Our organization is seeking an experienced and skilled professional to fill the role of Operational Coordinator.

About the Role

The Operational Coordinator will be responsible for ensuring seamless operations and enhancing customer experiences. This will involve overseeing daily planning and coordination, managing the move-in process, and collaborating with internal and external teams to promptly resolve urgent maintenance issues.

Key Responsibilities
  • Coordinate Move-In activities for a seamless guest experience, covering entry methods, registrations, parking assignments, and guest requests.
  • Ensure all client move-in paperwork is received prior to check-in and follow up with contacts accordingly.
  • Communicate effectively with clients to ensure a high-quality guest experience.
  • Collaborate with internal and external teams to promptly resolve urgent maintenance issues through organized work orders.
  • Optimize resource allocation by matching activities with suitable resources and grouping tasks for efficient issue resolution.
  • Review, validate, and dispute reports sent from vendors post-move out.
  • Calculate and communicate any charges post-stay from our vendors.
  • Ensure timely handling of all issues in line with internal Service Level Agreements.
Requirements
  • Bachelor's degree in business, hospitality, operations or relevant field.
  • 2-4 years of working experience with solid operational exposure.
  • Proficiency in computer skills.
  • Strong organizational, problem-solving, and multitasking skills.
  • Excellent attention to detail and communication skills.
  • Experience in hospitality and start-ups is a plus.
  • Prior experience in customer-facing roles is advantageous.
About Us

We value diversity and inclusion and are committed to equal employment opportunity. We aim to create a workplace where everyone feels at home.

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