Chief Guest Experience Coordinator
Há 19 horas
As a key member of the operational team, you will play a pivotal role in shaping the future of living by ensuring seamless day-to-day operations and enhancing customer experiences.
Job Description:- Coordinate guest arrival activities to provide an exceptional experience, covering check-in procedures, registration, parking assignments, and guest requests.
- Ensure timely receipt of client move-in paperwork and follow up with contacts accordingly.
- Communicate effectively with clients to ensure their satisfaction.
- Collaborate with internal and external teams to promptly resolve urgent maintenance issues through organized work orders.
- Optimize resource allocation by matching tasks with suitable resources and grouping activities for efficient issue resolution.
- Review, validate, and dispute reports sent from vendors post-guest departure.
- Calculate and communicate any charges post-stay from our vendors.
- Ensure timely handling of all issues in line with internal service level agreements.
- Identify common guest pain points and contribute to continuous process improvement initiatives.
- Bachelor's degree in business, hospitality, operations, or a relevant field.
- 2-4 years of working experience with solid operational exposure.
- Proficiency in computer skills.
- Strong organizational, problem-solving, and multitasking skills.
- Excellent attention to detail and communication skills.
- Experience in hospitality and start-ups is beneficial.
- Prior experience in customer-facing roles is advantageous.
Diversity and Inclusion are core values. We are committed to Equal Employment Opportunity.
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