Product Support Manager

1 semana atrás


Sorocaba, São Paulo, Brasil Metso Corporation Tempo inteiro
About the Role

We are seeking a highly skilled Product Support Manager to join our team at Metso Corporation. As a Product Support Manager, you will play a crucial part in driving the growth of our Stirred Mills & HPGR business.

Key Responsibilities
  • Support sales and technical aspects of stirred mills & HPGR business
  • Responsible for the value selling argumentation and win plan for the associated products
  • Ensure timely progress of the sales cases from opportunity development until closing the deal
  • Understand the market, competition, and industry best practices for the defined technology and ensure that the sales case is built accordingly
  • Train market areas and operational functions in ways to sell
  • Ensure compliance within the sales process, proposals, and risk management procedures in active opportunities
  • Support warranty process and inspection report reviews, recommendations, and solution definition
  • Escalate issues to the Product Managers
  • Constantly seek new ways to sell and develop business models
  • Provide business forecasts in the specific market regions
  • Create field services and repairs products sales and go-to-market strategies
  • Provide expert content to the training team and, if needed, participate in training events
Requirements
  • Bachelor's in engineering or relevant work experience (+6 years)
  • Excellent oral and written communication skills in English
  • Capability and perseverance for troubleshooting issues
  • Independent work style with attention to detail
  • Highly motivated in supporting internal customers' success
  • A proven track record of professional accomplishments and reliability
  • Previous experience in a technical field would be an advantage
  • Able to travel up to 30% of the time and at short notice
About Metso Corporation

At Metso Corporation, we are committed to enabling sustainable modern life. We believe that minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. As a Product Support Manager, you will be part of transforming the industry and making a positive change.

What We Offer
  • An inspiring purpose - Enabling sustainable modern life
  • A safe work environment - For Metso Corporation, safety is a fundamental value
  • Compensation and rewards - Remuneration and benefits structure aligned with market practices
  • Flexibility - We defend personal interactions and face-to-face collaboration associated with an open and flexible work environment
  • A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential
  • Extensive learning opportunities - We encourage ongoing dialogues, feedback sessions, internal mobility opportunities, mentoring programs, training and development
  • Interaction without borders - Take advantage of our network of colleagues around the world to exchange experiences and knowledge

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