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Customer Service Representative

2 meses atrás


São Paulo, São Paulo, Brasil Pacifica Continental Tempo inteiro
About the Role

We are seeking a highly motivated and results-driven Customer Service Representative to join our team at Pacifica Continental. As an Outbound Call Center Agent, you will play a critical role in driving business growth and customer engagement.

Key Responsibilities
  • Contact existing customers to reactivate their accounts and promote special offers tailored to their preferences.
  • Develop strong customer relationships and enhance engagement through effective communication and rapport-building techniques.
  • Implement customer retention strategies to increase business loyalty and drive new customer acquisition.
  • Collaborate with the CRM team and other departments to ensure high-level campaign results.
  • Manage customer complaints and escalate as necessary, maintaining a high level of customer satisfaction.
  • Keep accurate records of customer interactions in our CRM system.
  • Contribute to team effort by achieving individual and team targets.
Requirements
  • Experience in outbound calling or sales is highly desirable.
  • Strong verbal and written communication skills, with the ability to build rapport with customers.
  • Comfortable working in a fast-paced, target-driven environment.
  • An interest in sports and gaming is preferred, but not required.