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Customer Service Representative
2 meses atrás
We are seeking a highly motivated and results-driven Customer Service Representative to join our team at Pacifica Continental. As an Outbound Call Center Agent, you will play a critical role in driving business growth and customer engagement.
Key Responsibilities- Contact existing customers to reactivate their accounts and promote special offers tailored to their preferences.
- Develop strong customer relationships and enhance engagement through effective communication and rapport-building techniques.
- Implement customer retention strategies to increase business loyalty and drive new customer acquisition.
- Collaborate with the CRM team and other departments to ensure high-level campaign results.
- Manage customer complaints and escalate as necessary, maintaining a high level of customer satisfaction.
- Keep accurate records of customer interactions in our CRM system.
- Contribute to team effort by achieving individual and team targets.
- Experience in outbound calling or sales is highly desirable.
- Strong verbal and written communication skills, with the ability to build rapport with customers.
- Comfortable working in a fast-paced, target-driven environment.
- An interest in sports and gaming is preferred, but not required.