Training Program Manager

Há 7 dias


São Paulo, São Paulo, Brasil TikTok Tempo inteiro
Job Title: Commerce Training Program Manager

At TikTok, we're looking for a skilled Commerce Training Program Manager to join our team. As a key member of our Customer Service department, you will be responsible for developing and executing training programs that drive customer satisfaction and loyalty.

Key Responsibilities:
  1. Develop Training Strategy: Design and implement a comprehensive training strategy that aligns with our business goals and objectives.
  2. Manage Training Projects: Oversee the entire project life cycle, from planning to execution, to ensure timely and effective delivery of training programs.
  3. Coach and Develop Team Members: Provide guidance and support to Customer Service personnel to develop and deliver training in areas of specialization.
  4. Analyze Training Effectiveness: Evaluate the impact of training programs on customer satisfaction and loyalty, and recommend improvements to increase return on investment.
  5. Communicate Training Priorities: Ensure organizational understanding of training priorities, plans, and progress, and promote accountability for attendance, knowledge transfer, and course evaluation feedback.
Requirements:
  • Education: Bachelor's degree or equivalent practical experience.
  • Language: Fluency in English and Portuguese is required.
  • Experience: 3 years of experience in training, preferably within Customer Service.
  • Skills: Problem-solving, analytical, and project management skills, with proficiency in Excel and ability to structure and analyze dashboards.

We're looking for a motivated and experienced professional who can drive business results through effective training programs. If you're passionate about customer service and have a knack for developing and executing training strategies, we'd love to hear from you


  • Training Program Manager

    1 semana atrás


    São Paulo, São Paulo, Brasil TikTok Tempo inteiro

    Job Title: Commerce Training Program ManagerAt TikTok, we're looking for a skilled Commerce Training Program Manager to join our team. As a key member of our Customer Service department, you will be responsible for developing and executing training programs that drive customer satisfaction and loyalty.Key Responsibilities:Develop Training Strategy: Create a...


  • São Paulo, São Paulo, Brasil Align Technology, Inc. Tempo inteiro

    About the RoleAlign Technology, Inc. is seeking a highly skilled Sales Training Manager to join our LATAM team. As a Sales Training Manager, you will be responsible for designing and delivering training programs that effectively support the development needs of our commercial teams in LATAM. Your primary focus will be on creating a state-of-the-art, agile...


  • São Paulo, São Paulo, Brasil iTalent Digital Tempo inteiro

    Job DescriptioniTalent Digital is seeking a skilled and dynamic Regional Lead Facilitator to join our global training and development team. This role involves delivering both virtual and in-person training sessions, ensuring participant engagement, and providing leadership and support to other facilitators within the region. Regional Lead Facilitators will...


  • São Paulo, São Paulo, Brasil TTEC Tempo inteiro

    Unlock Your Potential as a Training and Development ManagerAre you passionate about empowering others to reach their full potential? Do you have a knack for creating engaging training programs that drive results? We're seeking a skilled Training and Development Manager to join our team at TTEC, where you'll have the opportunity to make a real impact on our...

  • Regional Training Manager

    1 semana atrás


    São Paulo, São Paulo, Brasil iTalent Digital Tempo inteiro

    Job Title: Regional Lead FacilitatoriTalent Digital is seeking a skilled and dynamic Regional Lead Facilitator to join our global training and development team. This role involves delivering both virtual and in-person training sessions, ensuring participant engagement, and providing leadership and support to other facilitators within the region.Key...

  • Training Program Manager

    4 semanas atrás


    São Caetano do Sul, São Paulo, Brasil GP Strategies Tempo inteiro

    Job SummaryThe Training Specialist will lead and manage the trainee program, assisting the client with demands, schedules, and communication. This role requires project management, strategic collaboration to align talent development with corporate objectives.Main Activities:Organizing the annual selection process for the Trainee Program.Coordinating the work...

  • Training Program Manager

    4 semanas atrás


    São Caetano do Sul, São Paulo, Brasil GP Strategies Tempo inteiro

    Job SummaryThe Training Specialist will lead and manage the trainee program, assisting the client with demands, schedules, and communication. This role requires project management, strategic collaboration to align talent development with corporate objectives.Main ResponsibilitiesOrganize the annual selection process for the Trainee Program.Coordinate the...


  • São Caetano do Sul, São Paulo, Brasil GP Strategies Tempo inteiro

    Job SummaryThe Training Specialist will lead and manage the trainee program, assisting the client with demands, schedules, and communication. This role requires project management, strategic collaboration to align talent development with corporate objectives.Main ResponsibilitiesOrganize the annual selection process for the Trainee Program.Coordinate the...

  • Regional Training Manager

    2 semanas atrás


    São Paulo, São Paulo, Brasil iTalent Digital Tempo inteiro

    Job Title: Regional Lead FacilitatoriTalent Digital is seeking a skilled and dynamic Regional Lead Facilitator to join our global training and development team. This role involves delivering both virtual and in-person training sessions, ensuring participant engagement, and providing leadership and support to other facilitators within the region.Key...


  • São Paulo, São Paulo, Brasil TikTok Tempo inteiro

    Job Title: Quality Assurance Program ManagerTikTok is seeking a highly skilled Quality Assurance Program Manager to join our team. As a key member of our quality assurance team, you will be responsible for ensuring the quality of our e-commerce platform and developing training programs to enhance customer service skills.Responsibilities:Develop and implement...

  • Program Manager

    Há 17 horas


    São Paulo, São Paulo, Brasil Agileengine, Llc. Tempo inteiro

    About the RoleWe are seeking a highly skilled Program Manager to join our team at AgileEngine, LLC. As a Program Manager, you will be responsible for developing and implementing change management strategies to drive business growth and improvement.Key ResponsibilitiesDevelop and implement change management strategies to minimize resistance and ensure...


  • São Paulo, São Paulo, Brasil Micro-Tech Endoscopy Tempo inteiro

    Job Title: Regional Clinical Training Manager, LatAm SouthWe are Micro-Tech Endoscopy, Americas (MTAm), a rapidly growing medical device company seeking a skilled Regional Clinical Training Manager to join our team in LatAm South. As a key member of our organization, you will be responsible for developing and implementing clinical training programs to ensure...

  • Training Manager

    Há 3 dias


    São Paulo, São Paulo, Brasil Bsi Tempo inteiro

    Are you looking for a career that aligns with your values?CUT040We're seeking a talented individual to join our team at BSI, where our Excellence Behaviours - Client-centric, Agile, and Collaborative - drive our success.As a Training Manager, you'll play a key role in ensuring our team members have the skills and knowledge needed to excel in their...


  • São Paulo, São Paulo, Brasil TeleTech Holdings, Inc. Tempo inteiro

    About the RoleWe are seeking a highly skilled and experienced Training and Development Manager to join our team. As a key member of our Learning and Development department, you will be responsible for designing, implementing, and evaluating training programs to enhance the skills and knowledge of our team members.Key ResponsibilitiesDevelop and Implement...


  • São Paulo, São Paulo, Brasil Tiktok Tempo inteiro

    Job Title: Quality Assurance Program ManagerTikTok is seeking a highly skilled Quality Assurance Program Manager to join our team. As a key member of our quality assurance team, you will be responsible for ensuring the quality of our e-commerce platform and training programs.Responsibilities:Develop and implement a quality framework that aligns with business...


  • São Paulo, São Paulo, Brasil TeleTech Holdings, Inc. Tempo inteiro

    About the RoleWe are seeking a highly skilled and experienced Training and Quality Manager to join our team. As a key member of our organization, you will be responsible for designing, implementing, and evaluating training programs to enhance the skills and knowledge of our team members.Key ResponsibilitiesDevelop and implement comprehensive training...


  • São Paulo, São Paulo, Brasil TeleTech Holdings, Inc. Tempo inteiro

    About the RoleWe are seeking a highly skilled and experienced Training and Quality Manager to join our team. As a key member of our organization, you will be responsible for designing, implementing, and evaluating training programs to enhance the skills and knowledge of our team members.Key ResponsibilitiesDevelop and implement comprehensive training...


  • São Paulo, São Paulo, Brasil TeleTech Holdings, Inc. Tempo inteiro

    About the RoleWe are seeking a highly skilled and experienced Training and Quality Manager to join our team. As a key member of our organization, you will be responsible for designing, implementing, and evaluating training programs to enhance the skills and knowledge of our team members.Key ResponsibilitiesDevelop and implement comprehensive training...


  • São Paulo, São Paulo, Brasil Tiktok Tempo inteiro

    Job Title: Quality Assurance Program ManagerTikTok is seeking a highly skilled Quality Assurance Program Manager to join our team. As a key member of our quality assurance team, you will be responsible for ensuring the quality of our e-commerce platform and training programs.Responsibilities:Develop and implement a quality framework that aligns with business...


  • São Paulo, São Paulo, Brasil Align Technology, Inc. Tempo inteiro

    Transforming Smiles, Changing LivesAt Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. Our diverse and collaborative teams are constantly pushing the boundaries of innovation.We revolutionized the orthodontic industry with the introduction of the...