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Strategic Growth Partner
2 semanas atrás
Wati, a leading WhatsApp-first conversational growth platform, empowers businesses to build deeper customer relationships and accelerate revenue growth. With over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels.
Our story is all about business growth through conversations. We believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients.
The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes.
Job Description- Own the full customer journey: onboarding, adoption, retention, and expansion
- Manage a portfolio of strategic accounts with a 1:1 approach, building trusted relationships with key stakeholders
Key responsibilities include:
- Providing consultative support to align Wati's solutions with customer goals and needs
- Ensuring a high level of satisfaction through proactive communication and support
- Identifying additional use cases and successfully deploying Wati's capabilities into customer operations
- Fluent in Spanish and English (Portuguese is a plus)
- 3+ years of experience as a Customer Success Manager, preferably in a SaaS or startup environment
- Practical experience with WhatsApp Business API or similar platforms is strongly preferred
The ideal candidate will have a strong analytical and data-driven mindset, with ability to identify trends and translate insights into actions.
A proven track record of reducing churn, growing revenue, and building long-term customer relationships is essential for success in this role.
