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IT Support Engineer
2 meses atrás
We are seeking a highly skilled IT Support Engineer - QA Analyst to join our team at NinjaOne, LLC. As a key member of our software development team, you will play a crucial role in ensuring the quality and reliability of our IT operations software.
Key Responsibilities- IT Operations Expertise: Develop in-depth knowledge of our suite of software products and provide expert-level support to our customers.
- Quality Testing & Troubleshooting: Conduct comprehensive software testing to guarantee impeccable feature releases and identify defects or issues.
- Documentation: Create detailed reports on the quality and functionality of software applications after thorough testing.
- Continuous Improvement: Recommend enhancements to current testing methodologies, tools, and processes to refine and iterate our QA practices.
- Collaboration: Work closely with our developers, product managers, and leaders throughout the software development life cycle to ensure quality standards are always achieved.
- 5+ years of experience in Manual Quality Assurance Testing.
- 2+ years of experience scripting in at least one or preferably multiple scripting languages such as PowerShell, Bash, Batch, Python, etc.
- 5+ years of recent experience in roles like Technical IT Support, Product Support, or Systems Engineering.
- Bachelor's degree in technology is a distinct advantage, though not mandatory.
- Previous experience with at least 2 of the 3 operating systems: Windows, Mac, or Linux is required, including an understanding of system settings, the Windows Registry, and other OS foundational aspects.
- Experience with computer networks and network equipment setup and management.
- Understanding of network hardware would make you stand out.
- Experience working with databases including PostgreSQL, SQL, and MySQL.
- Experience setting up and configuring Virtual Machines (VM).
- Experience with Mobile App Testing would make you a standout candidate for our MDM product team.
- Experience with TCP/IP protocols; especially SNMP, TCP, UDP, ICMP, and DNS will make you a good fit for our network monitoring team.
- Previous experience with Automation Testing makes you a more senior candidate for our teams.
- Experience with Jira and Jira X-Ray extension will make you stand out as well.
NinjaOne, LLC automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity while reducing risk and IT costs. NinjaOne is consistently ranked #1 for its world-class support and is the top-rated software on G2 in seven categories including endpoint management, remote monitoring and management, and patch management.
What You'll Love- Our flexible working hours with home office options enable you to successfully balance your personal life and your job.
- Grow personally and together with one of the fastest growing companies globally.
- Develop your skills through our renowned training platform.
- Receive competitive compensation.
- Collaborate with an amazing international workforce.
