Multilingual Customer Experience Specialist
Há 2 dias
About Us
TTEC is a global company that makes customers happy. We've been doing this since 1982 by helping companies build engaged and profitable customer experiences using our unique combination of technology and humanity.
As a Multilingual Customer Experience Specialist, you'll be part of creating amazing customer experiences while working hybrid in Sofia, Bulgaria. You'll connect with millions of customers every day on behalf of leading brands and make a difference in their lives.
Your Role
We're looking for someone with 6 months or more of related customer service experience in retail, contact center, or similar fields. You should have effective written communication skills, including grammar and spelling in Italian-English, and be able to act as one in a team setting.
You'll answer incoming communications from customers, resolve order-related issues, and stay up-to-date with the latest technology. Your goal will be to provide exceptional service through voice, chat, or email interactions.
What You Bring
- Related customer service experience in retail, contact center, or similar fields (6 months or more)
- Effective written communication skills, including grammar and spelling in Italian-English
- Ability to act as one in a team setting
- Desire to help solve issues, come up with solutions, and keep organized in your work
Our Benefits
We offer a competitive compensation package, performance bonus opportunities, and benefits like paid time off (PTO), wellness and healthcare benefits, and relocation assistance. You'll also have access to 1000s of free training and development courses to help you grow your career.
Leadership and Culture
We're proud to be an equal opportunity employer with a diverse and inclusive workforce. Our leadership supports your career and professional development, and we encourage giving back to the community. You'll be part of a global team of curious lifelong learners guided by our company values and company culture.
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